Awful At Governing: The State Department Edition

If someone were to write a novel in which a team of consultants were hired to ‘fix’ the U.S. State Department, this would be seen as too over the top (boldface mine):

One State staffer on the redesign team complained about the Insigniam consultants in particular, saying they showed a poor grasp of how the State Department functions and little appreciation for diplomats’ training and experience. In one meeting with State Department employees last year, the staffer recalled, the Insigniam consultants puzzled their audience with an awkward attempt at explaining the importance of context in conversations.

“They would say something like, ‘If I said to you, ‘Get me some water,’ you’d know to get a cup and go to the sink and bring me back the water, but if you said that to someone in China, they might just scoop up some water from a puddle on the ground.’ And they said this to a room full of diplomats!” the staffer said. “It was painful. We were literally objecting to the way they were talking. We were trying to educate them on what we did so that they could actually help do the job they were hired to do.”

The best people. At $300/hour.

It will take years to undo the damage, and that’s before we get to the de-Trumpification.

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